Custom made Jewelry with love
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Custom made Jewelry with love
Signed in as:
filler@godaddy.com
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition and packaging that you received it.
If an item was failed to be delivered, in order to receive a refund you are required to have opted in to the insurance of your piece and have opted into a signature upon delivery. fill out insurance information that will be sent to you through email once you notify us of your missing package.
Additional non-refundable items:
Custom Orders (including the initial deposit for the custom item)
Gift cards
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at innagoddess7@gmail.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or arrive damaged. If you need to exchange it for the same item, send us an email at innagoddess7@gmail.com
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a e-gift card will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, address will be provided upon request
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
You should always use trackable shipping; however, If you are shipping an item over $75, we strongly recommend using a trackable shipping service and or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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